Return Policy

​

Eligibility for Returns:

• Items must be returned within 13 days of receipt.

• The product must be in its original condition and packaging, unless it was damaged during shipping.

​

Damaged or Defective Items:

• If your item arrives damaged or defective, we sincerely apologize for the inconvenience.

• Please provide a clear photo of the damaged item, along with your order number, to our support team at metmai31@gmail.com

• Once verified, we will process your free return and issue a replacement or refund.

​​

Return Process:

1. Contact us within 13 days of receiving your order to initiate the return.

2. Provide any necessary documentation (e.g., photos for damaged items).

3. We will provide a prepaid return label to make the process smooth and cost-free for you.

4. Ship the item back to us using the return label provided.

​​

Refunds and Exchanges:

• Refunds are processed within 5-7 business days of receiving the returned item.

• If you prefer an exchange, we’ll send out the replacement as soon as we receive and verify the returned item.

​​

Exclusions:

• Items returned after 13 days may not be eligible for a refund or exchange.

• Personalized or custom-made items are not eligible for returns unless they arrive damaged or defective.

​​

For any questions or concerns about our return policy, don’t hesitate to reach out to us at metmai31@gmail.com. 

 

    Thank you for shopping with Metmai!